Frequently Asked Questions

Everything you need to know about shopping with American Express.

What payment methods are accepted on the platform?

We primarily accept all valid American Express Cards, as well as other major credit and debit cards, including Visa and Mastercard, to ensure a seamless checkout experience.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return and exchange policy?

We offer a 30-day return policy for most unused items in their original packaging. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at the time of checkout.

Can I use my Membership Rewards points for purchases?

Absolutely. During checkout, eligible cardholders can select 'Use Points' as a payment method to cover all or part of their order total.

How do I contact customer support for an urgent issue?

Our dedicated support team is available 24/7 via the live chat feature on our website or by calling the number on the back of your American Express Card.